Appointments
Last Updated: Friday, 03 October 2025About PATCHS
PATCHs is a convenient online consultation platform that allows patients to communicate with their GP practice quickly and easily. Through PATCHs, you can submit your health concerns, ask questions, and request advice without the need for a phone call or in-person visit. This service helps to streamline appointment bookings and ensures you receive timely support from your healthcare team.
To book an appointment:
- Request an appointment online
- Phone us Monday to Friday from 8am to 6.30pm (excluding bank holidays and training closures)
- Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6.30pm (excluding bank holidays and training closures)
- See details of future bank holiday closures and training closures (one Wednesday each month)
When you get in touch, our reception team will ask what you need help with.
This will help us assess your needs and identify the most suitable doctor, nurse or health professional to help you.
About your appointment
Most of our appointments are available as 'book on the day'.
When you contact us, we may offer you a consultation:
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By phone
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Face to face at the surgery
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On a video call
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By online consultation
Appointments by phone, video call or online consultation can be more flexible. This means the doctor or nurse can help you sooner.
Important: If you have to cancel your appointment
Please tell us if you need to cancel your appointment and give us as much notice as possible. This means we can offer your appointment to another patient.
How to cancel your appointment
You can cancel any appointment by using the NHS App. You can also call the surgery to tell us.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
- If you need an interpreter
- If you have any other access or communication needs